Milton Keynes Hospital

Milton Keynes Hospital 2018-08-21 Person 4 5 0

Great staff and very professional.

Milton Keynes Hospital 2018-08-19 Person 5 5 0

In order to avoid me waiting at the Day Treatment centre a surgeon and her assistant offered to do my biopsy and curetage.She is a South African lady and her assistant was called David. I thought this showed great teamwork and patient service. Antony Mayston 4 De Clare Court,Buckingham MK18 1XD (Treatment Saturday 18/08/2018 at 12pm)

Milton Keynes Hospital 2018-08-17 Person 3 5 0

I attended the A&E department on the 30th July 2018 in severe abdominal pain. I was clerked, and then asked to wait to be seen by the triage nurse. I then had to wait 2 hours in the waiting area, were there were not many patients to be seen, whilst being in severe pain. Upon being seen in triage I was then taken straight round to A&E majors and treated for a severe infection and was still not given any pain relief other than IV paracetamol for a temperature that I had. As a nurse myself working within the hospital, I was shocked that when the department is not overly busy, it still takes 2 hours before being seen by a nurse. I also found the situation unacceptable that if a patient is saying that they have pain, they are not offered pain relief until they are transferred to the ward at gone midnight, when I initially presented in A&E at not long after 7pm. The staff in the department were good, and I can not fault them in their care, but even when in majors I noted that they were not overly busy - still had beds free, and yes had some ambulance arrivals - but this still does not explain a 2 hour wait to be seen, in severe pain. I would also say that when a doctor has requested that certain samples be requested, it shouldn't take repeated requesting from those doctors, or from the patient themselves. I would also not leave my patient who has come in stating they are in severe pain, to just be given IV paracetamol, and not be asked again shortly after administering, whether the pain has decreased. Overall, I was disappointed by my experience in the A&E department, and have as a result not only changed my practice since returning to work, and did not enjoy being the patient and to be treated by the hospital I work in, show itself to me in this light.

Milton Keynes Hospital 2018-08-10 Person 5 5 0

I had to visit Milton Keynes A&E on 04/08/18 at approx 22:00-23:00 due to an Infected Cyst. I was treated by a Male doctor (name unknown) & a nurse called Robyn. Both were amazing in their care & treatment of me. During my consultation the Doctor has to rush off to an alarm. When he came back it dawned on me that the situation he had to run off to wasn’t pleasant and yet when he returned to me, he didn’t allow this to affect my assessment or care. Robyn was also fantastic. Great personal skills and made me feel at complete ease despite the amount of pain I was in. I hope that this can somehow make its way to the people it needs to because I can imagine how hard their jobs must me and cannot thank them enough along with all of the staff I was treated by... people Re quick to complain but I felt it important to take the time to simply say “Thank you”

Milton Keynes Hospital 2018-08-08 Person 3 5 0

Nursing staff were very helpful, but I was kept waiting from 10.30 am till 6pm to see Consultant Dr Norfeild, He was absolutely rude and abrupt and had very poor bedside manner. I was referred for suspected MI d ssible congestive failure. After putting stehescope for just under 30 seconds he said " you don't need to be here you are discharged. He did said that he has seen more swollen legs than my knee deep swelling on both legs" When asked what to do about my breathlessness he said" go to your GP," he also refused to prescribe any medication as" you will dehydrated, refused refer to OP Cardiology when I requested it. He is not suitable for the profession or to work in a University Hospital as he is likely to inadvertently set a bad example to trainees and med students, His behaviour I see as utterly unprofessional, compared to the Senior Sister and triage Nurses and other ward staff. On the day I was on MAU there were more than 10 patients waiting for more than 6hours.

Milton Keynes Hospital 2018-08-07 Person 5 5 0

I was seen today in the Oral Maxillo-Facial Outpatients Dept for an appointment with Mr Majumdar. I was anxious. The receptionist made good eye contact and was efficient and friendly before and following my appointment. The nurse with Mr Majumdar introduced herself first and was friendly, respectful and welcoming. My Majumdar treated me with absolute respect, asked consent at every point of the process; had a very open, professional but warm manner and was thorough. My appointment was at 17.45 and I was back in my car at 17.51(!). I was seen a little early - and beforehand I had wondered if I should bring a book to keep me occupied. I left feeling reassured that the care I had received in that short time was thorough and I felt included and part of the process. Thank you very much indeed. I now feel far less anxious about returning for the follow up - and prepared for it to be painful etc - but the anxiety is gone.

Milton Keynes Hospital 2018-08-06 Person 5 5 0

I went in for day surgery hernia repair ,but was not good after anaesthetic so was sent to ward 23, where I spent two days ,cannot praise highly enough of conditions and care from absolutely everyone,it was like a hotel and the nurses truly angels, thank you all so much,regards carol Melbourne.

Milton Keynes Hospital 2018-08-04 Person 5 5 0

Attended the X ray department for a CT scan with contrast. The staff (particularly John) were very considerate and kind, he explained the procedure in detail so that I knew what to expect throughout. I wasn't particularly worried about having the scan, but having never had one before it was so nice to be totally put at ease by his professional and kind approach. He also told me what to expect and feel as the contrast passed into my veins, which was a slightly strange warm sensation but not at all unpleasant. The department and staff were very busy - yet I felt as though I was treated with respect and didn't feel hurried or rushed at all. Also would like to thank Becky in the Imaging Department for keeping me informed regarding the expected time of my results being ready and for a friendly chit-chat. Full marks to a very professional team in Imaging department, thank you for your first class treatment. Hope I don't see you again - and I mean that in the nicest possible way!

Milton Keynes Hospital 2018-08-04 Person 5 5 0

I experienced chest pain and rang 111 for advice. Due to my family history of heart problems they sent for an ambulance. The first response paramedic was called Mike and he was absolutely amazing. He was so caring and reassuring and helped me so much to keep calm. He is an asset to the service! An ambulance then turned up to take me to hospital and the two paramedics Paige and Liesl were equally as lovely and again nothing was too much trouble, both amazing ladies! When we got to A&E I was seen quickly for my obs and blood tests. Again although the staff were busy they took the time with me and were so lovely and reassuring. I felt so confident in their care. I then had to wait for my results which did take about 3 hours but when I saw the doctor for the results he was so apologetic for the wait, there had been two major traumas and so they’d had to deal with those first. I didn’t catch his name but he was so lovely! Again so caring and even though it turned out to be due to stress, he said I’d done the right thing for coming and if I ever had any concerns to come back. Absolutely amazing staff who are worth their weight in gold and a wonderful service that sadly so many people take for granted or are quick to moan about. I just want to say a massive thankyou to you all for doing what you do!

Milton Keynes Hospital 2018-08-01 Person 5 5 0

My daughters surgery(37 with hearing impairment and learning disability) was planned with great care even before we had arrived....(unbeknown by me) We were shown to a private side room and was first on the list to go down for surgery.. she meet her nurse and other members of the care team, the anaesthetist came and met my daughter and made friends and talked me through what was going to happen... all very reassuring. I was allowed to be with her even at the point of her receiving her anaesthetic and was allowed in the recovery room too when op was finished; then we went back to our own private side room and waited for discharge. Nurses were very kind, helpful and made the whole hospital experience for my daughter a happy one for which I am very grateful. To All the Care Team...…. Thank You :)